Terms and Conditions – Online Store

The General Terms and Conditions of the suppressors.si online store are drawn up in accordance with the Consumer Protection Act (ZVPot), the recommendations of the Chamber of Commerce and Industry of Slovenia (GZS), the Personal Data Protection Act (ZVOP-2), and the Electronic Communications Act (ZEKom-1). We therefore recommend that you read the Terms and Conditions set out below carefully and in detail before using the online store. The buyer is bound by the General Terms and Conditions valid at the time of purchase (submission of an online order). With each order, the buyer is informed of the General Terms and Conditions and, by submitting the order, confirms that they are familiar with and accept them.

suppressors.si is an online store operated by Tomaž Lileg s.p., hereinafter referred to as the Provider. These General Terms and Conditions govern the operation of suppressors.si, the rights of users, and the business relationship between the Provider and the buyer.

Availability of Information (Summary of Legislation)

The Provider undertakes to make the following information available to the buyer at all times:

a) the identity of the company (company name and registered office, registration number),

b) contact details enabling fast and effective communication (email, telephone),

c) the essential characteristics of the goods or services, including warranty terms,

d) product availability,

e) conditions of delivery of the product or performance of the service (method, place and time of delivery or collection),

f) all prices must be clearly and unambiguously stated, with a clear indication of whether they include all taxes and delivery costs,

g) payment and delivery methods,

h) the period of validity of the offer,

i) the period within which withdrawal from the contract is still possible and the conditions for withdrawal,

j) an explanation of the complaints procedure, including all relevant contact details.

Payment Methods – Payment Terms

The Provider offers the following payment methods in the suppressors.si online store:

1. Payment by quotation/pro forma invoice (advance bank transfer)

If you wish to pay for your order by quotation/pro forma invoice, please indicate this in the order form (UPN bank transfer). We will send a pro forma invoice containing all payment details to your email address as soon as possible. Once you have paid the pro forma invoice and the payment has been credited to our bank account, your order will be processed in full and the goods will be delivered or made available for collection. Please wait for a valid pro forma invoice containing the payment reference for your order and do not make payment before receiving the pro forma invoice.

2. Online payment by debit or credit card

If you wish to pay by credit or debit card immediately upon completion of the order, select the Credit Card (Stripe) option. When submitting the order, you will be redirected to a secure payment page.

We accept BA Maestro, MasterCard, Visa and Diners Club cards.

Purchases using the above cards are possible only if your bank enables online purchases and within the available limit on your card.

Prices and Delivery Times

All prices in the suppressors.si online store are stated in EUR and include value added tax (VAT). The prices published at the time the order is submitted shall apply.

Delivery Time

Delivery times may vary depending on the delivery location and the availability of our logistics partner. In the event of unforeseen circumstances such as natural disasters, traffic congestion or other events that may hinder delivery, delivery times may be extended. In such cases, we will make every effort to inform you as soon as possible of any changes to the delivery time. We accept no liability for delays, damage or loss of goods during delivery unless they are the result of our direct fault.

Are All Products on the Website in Stock?

All products are marked and regularly updated with stock information. Products available in the warehouse are marked “In stock”. Products that are currently unavailable are marked “Currently out of stock”. Such a product may nevertheless be purchased and will be delivered to the customer, or may be collected from us, as soon as we receive it. The customer will be informed accordingly.

Purchase Procedure and Data Storage

Purchase Procedure

3. Order and Submission of the Order

• Adding products to the online shopping cart:

The buyer adds the desired products to the online shopping cart by clicking the “Add to cart” button. The button is available in the product catalogue presentation or on the individual product page. Each time a product is added to the online shopping cart, a link appears next to the “Add to cart” button leading to the cart overview and order submission.

• Reviewing the online shopping cart:

In the cart overview, you can remove products and change the ordered quantities. The cart overview includes a link to the “Proceed to checkout” step. Any promotional or coupon code may also be entered in the cart overview. The benefit is calculated in the order submission form.

• Order submission form:

The form lists all products, their prices and quantities. The buyer also selects the collection or delivery method, payment method, logistics details for delivery, and personal or company details. All input fields and selections can be corrected, changed or deleted.

• Preview of your order details:

The order preview contains a summary of the entire order with all information entered by the customer.

• Submission of the order:

The buyer completes the purchase by clicking the “Buy now” button.

If the order has been submitted successfully, a confirmation message will be displayed on the website and an order confirmation will be sent to you by email. If you do not see the confirmation message and at the same time do not receive a confirmation email at your email address, this means that either a technical error has occurred or incorrect data has been entered. You may repeat the procedure or contact us for assistance at +386 31 377 431 or mft@suppressors.si. You may also use the same contact details to inform us if, after submitting your order, you notice any errors or irregularities in the order.

After submission, the order is placed in a queue.

4. Order Confirmed

After two hours from the order being placed in the queue, but no later than within 72 hours, the Provider reviews the order, checks availability and confirms the order. The Provider reserves the right to call the buyer at their contact telephone number if necessary. Upon confirming the order, the Provider informs the buyer by email or telephone of the estimated delivery time. At this stage, the contract for the purchase of the ordered items between the buyer and the Provider is concluded.

5. Goods Dispatched

The Provider packs and dispatches the goods within the promised period.

Data Storage

Purchase contracts (orders) are concluded in the Slovenian language and stored electronically.

After submitting an order, the customer receives proof of purchase at the email address provided in the order form.

Right of Withdrawal from Purchase and Return of Goods

For distance contracts, the consumer has the right to notify the company within 14 days of receiving the goods that they are withdrawing from the contract, without having to state a reason for the decision. The consumer must return the goods within 14 days of notifying the company of the intention to withdraw from the contract. The only cost borne by the consumer in connection with withdrawal from the contract is the direct cost of returning the goods. Please notify us in writing of your intended return at mft@suppressors.si. Notice of withdrawal may be submitted using the return form together with an unequivocal statement clearly indicating that you are withdrawing from the contract. The consumer is deemed to have submitted the withdrawal statement on time if it is sent within the period specified for withdrawal from the contract. The right of withdrawal does not apply where the product was defective or not functioning at the time of purchase. In such a case, the matter concerns the enforcement of rights arising from a material defect or warranty. The burden of proof regarding the exercise of the right of withdrawal lies with the consumer.

The right to a refund, warranty rights, material defects and improperly performed services are regulated in greater detail by the provisions of the Consumer Protection Act (unofficial consolidated text).

All products purchased from the Provider suppressors.si are of such a nature that they can be returned. The Provider must refund the purchase price without undue delay and no later than 14 days after receiving notice of withdrawal from the contract and return of the goods. The Provider will refund the payment received using the same payment method used by the consumer, unless the consumer has expressly requested a different payment method and provided that the consumer incurs no costs as a result.

The buyer must return the received goods in accordance with the warranty terms, undamaged and in unchanged quantity, unless the goods have been destroyed, damaged, lost or reduced in quantity without fault on the part of the consumer.

The consumer is liable for any reduction in the value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Unless the contracting parties have agreed otherwise, the consumer does not have the right to withdraw from the contract:

If the order is placed by a legal entity or a natural person carrying out a gainful activity, regardless of their legal organisational form or ownership structure, the provisions of this section do not apply.

Complaint (Material Defect, Warranty, Damage)

Complaints regarding our services:

If you have received an incorrect product or a product that you believe is not new, you may return it and we will send you a new product or refund the purchase price. In the event of such a problem, please complete the “Product Return Form”, attach a copy of the invoice and return it together with the goods to our address within 14 days of receipt.

Delivery Complaint

If the package is physically damaged, contents are missing, it shows signs of having been opened, or the products inside are damaged, and the buyer nevertheless accepted the package because these signs were not immediately noticeable on the packaging or products themselves, the buyer must initiate a complaint procedure with the Provider no later than 7 calendar days from receipt/delivery of the goods. To submit a complaint regarding a damaged package, return the package to us in the same condition in which you received it, without adding or removing anything. If the original package is too badly damaged or destroyed, place the contents in a new package and include the original damaged packaging, which is often also an indication of the cause of the damage, and complete and enclose a damaged-shipment report.

The Provider will agree on an appropriate solution with the buyer. If the damage is acceptable to the buyer and the buyer wishes to keep the product, the Provider may issue a financial credit corresponding to the assessed damage. If the damage is too extensive and unacceptable to the buyer, the buyer is of course entitled to replacement of the product.

Incorrect Item in the Shipment

Have you received an incorrect item that you did not order? We apologise for the inconvenience and ask you to return the item so that we can replace it with the correct one or, at your request, refund the purchase price. Complete the “Goods Return Form”, attach a copy of the invoice and return it together with the goods to our address within 14 days of receipt.

Warranty Claims

For products purchased from us that are covered by a warranty, the warranty terms stated on the valid warranty certificate apply from the date of purchase upon presentation of the invoice. The Provider suppressors.si is responsible for handling warranty claims. To enforce a warranty claim, the product must be sent for servicing. The service provider is required to repair the product within 45 days of receiving the request to remedy the defect. If the service provider is unable to repair the product within the statutory period, a new, fault-free product must be provided to the buyer.

If goods for which issuance of a warranty is mandatory do not function properly or do not possess the characteristics stated in the warranty certificate or advertising message, the consumer may first request that the defects be remedied. If the defects are not remedied within a total period of 45 days from the day on which the Provider or authorised service centre received the consumer’s request to remedy the defects, the Provider must replace the goods free of charge with identical, new and fault-free goods. If the Provider does not repair or replace the goods with new goods within 45 days of receiving the request, the consumer may terminate the contract or request a reduction in the purchase price.

What Does the Warranty Not Cover?

• normal wear and tear of the product,

• mechanical damage (e.g. damage caused by sharp objects, bending, squeezing, falls, etc.), defects, damage or loss caused by improper use of the product (e.g. exposure to moisture and wet conditions, extreme weather changes, etc.),

• opening, modification or repair by a third party,

• defects or faults resulting from the use of or connection of the product with any equipment or services provided by other manufacturers or providers,

• items not purchased from our online store.

Material Defect

A consumer may make a claim based on a material defect for any purchased product, regardless of whether the product is covered by a warranty. Thus, in the event of a defect in a product for which a warranty has been provided, the consumer may exercise rights arising from a material defect; the consumer may also choose this option when they do not wish to make a warranty claim for a product that is covered by a warranty. A material defect may be claimed if you believe that the item does not possess the characteristics necessary for its normal use. A material defect is deemed to exist where:

• the item does not possess the characteristics necessary for its normal use or circulation,

• the item does not possess the characteristics necessary for the specific use for which the buyer is purchasing it, where such use was known or should have been known to the seller,

• the item does not possess the characteristics and qualities that were expressly or implicitly agreed or prescribed,

• the seller delivered an item that does not correspond to the sample or model, unless the sample or model was shown for information purposes only.

A material defect is assessed by comparison with another fault-free item of the same type, as well as by reference to statements by the manufacturer, authorised service provider or information stated on the item itself. The consumer must notify the seller of the defect within two months of discovering it (after two years from the purchase, the seller is no longer liable for defects).

The consumer may, at their choice, request: remedy of the defect, a proportional refund of the amount paid, replacement of the goods, or a refund of the amount paid.

When exercising rights on this basis, the consumer must describe the defect in detail in the notice of defect and allow the Provider to inspect the product. If the defect is not disputed, the Provider must satisfy the consumer’s request as soon as possible and no later than within 8 days. If there is a dispute regarding the defect, the Provider must provide the consumer with a written response within 8 days.

To make a claim based on a material defect in the goods, complete the “Product Return Form”, mark “Material Defect Claim”, describe the defect and attach a copy of the invoice.

Delivery and Personal Collection

After an online order has been submitted in which personal collection has been selected as the delivery/collection method, we will prepare the goods for your order within the agreed delivery period at the collection point indicated above. As soon as the products are ready, we will notify you by email, SMS or telephone call.

Delivery of Goods

The Provider must deliver the goods or perform the service within the promised time. The contractual partner for delivery of shipments is Pošta Slovenije; however, the Provider reserves the right to select another delivery service if this enables the order to be fulfilled more efficiently.

Delivery Cost

The delivery cost is stated in the information table in the online store for each individual product, is always displayed for information purposes, and is added to the online shopping cart before and at the time the order is submitted.

Delivery Time

Deliveries are made on weekdays until 4:00 p.m. to the address entered when placing the order. Orders placed by 2:00 p.m. will generally be dispatched the following day. If you are not at home at the time of delivery, an employee of the delivery company will leave a notice enabling you to arrange redelivery.

Speed of Delivery

How quickly the ordered goods reach you depends on a number of factors. If the ordered goods are in stock in our warehouse and the order is placed by 2:00 p.m., the goods will be dispatched by us the following day. If any of the ordered items are not in stock, your shipment will be dispatched on the same day the items arrive in stock. We will inform you by email or telephone of stock availability, the estimated delivery period and delivery time. Delivery is carried out by the delivery service, usually on the next business day after dispatch, but no later than within three business days.

Personal Collection

Personal collection is not available.

Only collection of goods that have already been paid for is possible. We will therefore notify you in good time before collection that your goods are ready.

To arrange a personal collection time, please contact us by telephone on 031 377 431 or by email at mft@suppressors.si.

Guidelines When Receiving Goods

At Tomaž Lileg s.p, we aim to provide customers with a fast and reliable service. We therefore recommend that you follow our guidelines when receiving goods, as this will allow any potential problems to be resolved more quickly and easily.

Product Inspection

• When you receive the package, make sure that you have received the product you ordered.

• If the image on the packaging or the product code does not match the ordered item, please do not open the product or packaging. Instead, contact us at mft@suppressors.si so that we can verify whether the delivery to your address was correct.

• Once you have confirmed that you have received the ordered product, please open the packaging carefully. Do not damage or discard protective films, labels or protective materials until you are completely certain that you will keep the product.

• Some products are packaged in a way that may cause the packaging to be destroyed when opened, or the packaging may be fitted with security seals. For such products, it is important to determine before opening whether the product is the one you ordered and whether it meets your needs and intended use.

In the Event of Delivery

When the delivery company delivers your package, inspect it in the presence of the delivery employee. First check for any external damage to the packaging and point it out to the delivery employee. If you believe that the contents of the package are damaged or broken, carefully open the packaging in the presence of the delivery employee and inspect the contents together. You are not required to accept a damaged package and may refuse it. Please inform us of the situation so that we can arrange a new suitable product or refund the purchase price.

If you have accepted the shipment and later discover that it is damaged, you must initiate a complaint procedure. To do so, return the product to us within 7 days of receipt together with a description of the return. We will endeavour to resolve the matter concerning the damaged shipment as quickly as possible and will then send you a new fault-free product or refund the purchase price.

Promotional Codes

Promotional codes are time-limited, apply to individual products or groups of products, and provide different types of benefits (e.g. free delivery, additional savings, etc.). They can most often be found on individual product pages, on other pages of our website and through other channels.

How to Use a Promotional Code

Enter the promotional code at checkout in the “Apply coupon” field. Click the option for entering a code, enter the coupon code, and then complete the remaining information such as address, payment method, delivery method, etc.

Continue the purchase process to the final step, where the order summary will show that the promotional code has been successfully applied.

Disclaimer

The Provider makes every reasonable effort to ensure that the information published on its website is current and correct. Nevertheless, product characteristics and availability may change so quickly that the Provider may not be able to update the information on the website in time. In such a case, the Provider will inform the buyer of the changes and allow the buyer to cancel the order or replace the ordered item. All product photographs are symbolic and do not guarantee the characteristics of the product.

The Provider may withdraw from the contract if an obvious error is identified in accordance with Article 46 of the Obligations Code (OZ). An obvious error is deemed to be an error concerning the essential characteristics of the subject matter and any information regarded as decisive for the purchase of an item which, had the Provider been aware of the error, the Provider would not have confirmed or would not have concluded a contract with such content.

Complaints and Disputes

• The Provider complies with the applicable consumer protection legislation.

• In the event of complaints, disputes or problems, the buyer may contact the Provider by telephone at 031 377 431 or by email at mft@suppressors.si. Complaints are submitted via the email address mft@suppressors.si. The complaint handling procedure is confidential.

• For delivery complaints, warranty claims and material defect claims, information and detailed instructions regarding the complaint procedure can be found in the online store at https://suppressors.si, in the lower/footer section of the online store.

• The Provider responds to all complaints by email or telephone as soon as possible and within the statutory obligations applicable to the type of complaint.

• The Provider is aware that a key characteristic of a consumer dispute, particularly in judicial proceedings, is the disproportion between the economic value of the claim and the costs incurred in resolving the dispute. This is also the main obstacle preventing consumers from bringing disputes before the courts. The Provider therefore makes every effort to resolve any disputes amicably.

• If a dispute cannot be resolved, the court having jurisdiction according to the consumer’s permanent residence shall have jurisdiction to resolve the dispute.

• On 14 November 2015, the Out-of-Court Resolution of Consumer Disputes Act (Official Gazette of the Republic of Slovenia, No. 81/2015; hereinafter: ZIsRPS) entered into force. ZIsRPS regulates the out-of-court resolution of domestic and cross-border disputes between companies and consumers through an out-of-court consumer dispute resolution provider (hereinafter: ADR provider).

In accordance with statutory provisions, the Provider does not recognise any out-of-court consumer dispute resolution provider as competent to resolve a consumer dispute that a consumer may initiate in accordance with the Out-of-Court Resolution of Consumer Disputes Act.

The Provider operates the online store in the territory of the Republic of Slovenia and publishes on its website an electronic link to the online consumer dispute resolution platform (ODR).

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=SL

Ratings and Reviews

All ratings and reviews submitted on the suppressors.si website contribute to a better user experience and form part of the product presentation, providing potential buyers with additional information intended to help them purchase the product best suited to their needs and requirements.

The option to publish a rating and review is available to all users and visitors of suppressors.si. Before publishing a rating or review, suppressors.si will review it and determine whether it meets the publication criteria. Ratings and reviews that are in any way inappropriate, untrue or offensive, and which therefore do not represent a constructive contribution or benefit other users of suppressors.si, will not be published.

By submitting a rating or review, the user fully agrees to the terms of use and permits suppressors.si to use the rating or review without time limitation in electronic and other media and in all advertising campaigns where this is in the interest of suppressors.si.

The author of a submitted rating or review declares that they own the copyright in the submitted review and grants suppressors.si a non-exclusive, unlimited-duration right to use it.

Legal Notice

The suppressors.si online store, all information, product images and graphics displayed on the website are protected by copyright law and may not be reproduced or used without prior written permission. Trademarks and logos of recognised companies remain the property of their respective owners. Information about the operator is available via the “About the Company” link, where all contact details for communication concerning all provisions of these Terms and Conditions are provided.

Registered Office

Tomaž Lileg s.p.

Krožna cesta 6

6000 Koper – Capodistria

Transaction account opened with NLB d.d.: SI56 0284 3026 4753 435

BIC/SWIFT: BAKOSI2X

VAT ID: SI70256063

VAT liable: YES

Registration number: 9187219000 These Terms and Conditions are valid from 20 March 2023